Cookies and Non-Personally Identifiable Information. When you visit our Website, we may passively collect non-personally identifiable information about you via certain Internet technology tools, including Google. “Non-personally identifiable” information means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as your address telephone number. Non-personally identifiable information may consist of your IP address or cookies, as well as information regarding the type of browser and operating system that you use, what website you linked from to our Website and other similar analytic data. You may disable the Internet technology tools, including cookies, by adjusting your browser preferences on your computer; however, this may limit your ability to take advantage of all the features of this Website. We may use third party service providers to assist us in collecting and analyzing this non-personally identifiable information. Personally Identifiable Information. During your use of this Website, we may collect information that you voluntarily share with us. Personally identifiable information may be collected when you send us an email using the Help page or when you Live Chat. We will retain the content of the email, messages, your name, your email address, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns. Personally identifiable information is collected when you register for our service, purchase a membership, or use our services. This information may include your (1) contact information (such as name, address, email address, and phone number), (2) age, (3) gender, (4) date of birth, (5) account numbers, (8) financial and payment information, (9) your VAT/Tax ID, (10) information about purchases and product shipments, and (11) any other information you choose to provide us. We may use third party service providers to assist us in collecting and analyzing this personally identifiable information. You consent to the disclosure of your personally identifiable information to such third party service providers. If you have provided us with an email address, we may send you email messages related to your transactions with us. Email addresses are used by holdenparcel.com to send email for the following purposes: (1) To send an initial, one time greeting to each new member; (2) To send notices to members with respect to receiving and forwarding their packages; (3) To occasionally email you notifications of any announcements at holdenparcel.com; and (4) To send newsletters or special offers to members who have requested that service. We do not sell, rent, or loan our email lists to outside firms.